Air France - Sky Team

Contact us

Air France does its best to answer your questions and meet your needs. Please visit our FAQ or contact one of our agents.

Have you checked our FAQ? You may find the answer to your question.
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Air France at your service

From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.
We do our best to find a quick and effective solution for you







Requesting a ticket refund

A refund is subject to the conditions of the fare you purchased.

Making a claim


Do you wish to make a request or send a positive feedback?

Declaring a baggage incident or lost property


Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?


We do our best to help you resolve these issues.

Contacting Flying Blue


For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.







Other Air France contacts

- Telephone sales
To purchase your ticket by telephone, please call (962) (6) 51 00 777
- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.

Si vous êtes à l´étranger, veuillez vous connecter au site Air France du pays dans lequel vous vous trouvez (accessible depuis www.airfrance.com) et consulter la rubrique « Nous contacter » pour obtenir les numéros de téléphone locaux.